Terms & Conditions

Acceptance of Terms

By accessing rmoniz.com, taking the Rmoniz® Score, enrolling in any program, purchasing any product or service, booking a call, or submitting any form on our website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

These Terms constitute a legally binding agreement between you and Heritage & Harmony LLC dba Rmoniz®, a limited liability company organized under the laws of the State of Georgia. If you are accessing our services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Where you have executed a separate Individual Coaching Engagement Agreement or Corporate Engagement Agreement with Heritage & Harmony LLC, the terms of that executed agreement govern your specific engagement. These general Terms apply to all matters not addressed in that agreement.

Description of Services

Rmoniz® provides health and leadership coaching, wellness education, corporate consulting, speaking engagements, digital assessments, and related services and products, including but not limited to:

• The Rmoniz® Score — a proprietary wellness and leadership assessment tool
• The Harmony Protocol — individual physician-coached wellness program
• The Leadership Vitality program — individual leadership performance and sustainability coaching
• The Resilient Leader Program — individual leadership coaching cohort
• Corporate engagement offerings including The Retention Intervention™, The Leadership Vitality Assessment™, The Leadership Restoration Program™, and The Leadership Sustainability Program™
• Speaking engagements, keynotes, and workshops
• Digital content, courses, guides, and educational resources
• Books, the Rmoniz® Micro Journal, and related physical or digital products

Specific scope, fees, dates, and deliverables for each engagement are set forth in a separately executed Statement of Work (SOW) or Engagement Agreement, which is incorporated into and governed by these Terms. Each SOW is incorporated herein by reference.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. Rmoniz® is not a medical practice and does not provide medical diagnosis, treatment, or clinical care as defined under Georgia law through these general services.

Not Medical Advice — Important Disclaimer

Dr. Samantha March Clark holds a Doctor of Chiropractic license in the State of Georgia. Rmoniz® services are provided in her capacity as a certified health coach and wellness educator — not as a licensed chiropractic physician in a clinical treatment relationship, unless explicitly stated in a separate written clinical services agreement.

The Rmoniz® Score and all associated assessments are proprietary wellness tools designed to provide educational insight. They are not diagnostic instruments under any medical or regulatory definition and should not be used as a substitute for professional medical evaluation, diagnosis, or treatment.

You acknowledge and agree that:

• You will consult a licensed healthcare provider before making any health, medical, or clinical decisions
• Any information provided through Rmoniz® services does not create a physician-patient or therapist-client relationship
• Rmoniz® is not responsible for any health decisions you make based on information or coaching received through our services
• If you are experiencing a medical emergency, you will call 911 or seek immediate emergency medical care
• Results described or illustrated in our materials are not guaranteed and represent illustrative data only

Eligibility

You must be at least 18 years of age to use our website or purchase our services. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement under Georgia law.

Corporate clients must ensure that any individual participating in Rmoniz® programs has provided informed consent to participate and is aware that the program is educational and coaching in nature, not medical treatment.

Our services are intended for individuals and organizations located in the United States, though we may serve international clients at our discretion. You are responsible for ensuring that your use of our services complies with any laws applicable in your jurisdiction.

User Accounts & Registration

Certain services may require you to create an account or provide personal information. You agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Program access credentials and private booking links provided at onboarding are personal and non-transferable. You may not share your login information or booking link with any third party. Unauthorized sharing constitutes a material breach of these Terms.

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in conduct harmful to other users or the Company.

Scheduling & Session Policies

Program Start: Your program start date is confirmed upon receipt of a fully executed agreement and your initial payment. Session scheduling is conducted via a private booking link provided at onboarding.

Cancellation & Rescheduling: A minimum of 48 hours notice is required to cancel or reschedule any session without penalty. Clients are extended one (1) courtesy hold per engagement where an unforeseen circumstance requires a session to be cancelled or rescheduled with less than 48 hours notice. Additional late cancellations or no-shows beyond the courtesy hold will be counted as sessions consumed.

Medical or Emergency Exception: In the case of a genuine medical necessity or emergency, please provide as much advance notice as possible. These situations are handled at Dr. Clark's sole discretion.

Corporate Scheduling: For corporate engagements, the Consultant shall provide reasonable advance notice of scheduling requirements. Venue logistics, audio-visual arrangements, and necessary resources are the responsibility of the Client unless otherwise specified in the applicable SOW. Any vendor onboarding documents, purchase orders, email footers, or administrative submissions from Client do not amend, supplement, or supersede the executed agreement unless a written addendum signed by both parties expressly does so.

Force Majeure: Neither party shall be held in default for delays or cancellations caused by circumstances beyond reasonable control, including natural disasters, public health emergencies, government shutdowns, terrorism, war, or embargo. Rescheduling will be arranged as mutually agreed in such circumstances.

Payments, Fees & Billing

All fees for Rmoniz® services are stated in U.S. dollars. Payment terms are governed by your executed Engagement Agreement or SOW. The following general terms apply:

• Payment methods: ACH, debit card, wire transfer, and credit card are accepted. ACH or wire transfer is strongly recommended.
• Credit card processing fee: A 3% processing fee applies to all credit card payments. This fee applies to every installment for multi-payment engagements and is not waived under any circumstance. To avoid this fee, pay by ACH or debit card.
• Corporate payments: All corporate fees are due immediately upon signing, via wire transfer, ACH, or credit card. Time is of the essence. Work does not begin until payment is received in full or as specified in the SOW.
• Pay in full option: A pay-in-full option is available for individual programs and includes savings as specified in the applicable program agreement.
• Installment plans: Where installment payment plans are offered, you authorize Heritage & Harmony LLC to charge your designated payment method on the agreed schedule. Each installment is due on the date it falls, beginning on the date your first payment clears.

Refund Policy — Non-Refundable

The following specific refund terms apply by service type:

• Rmoniz® Score (free assessment): No payment required; no refund applicable.
• Individual coaching programs: All fees are non-refundable. Enrollment constitutes your agreement that all payments made are earned in full by Heritage & Harmony LLC regardless of whether you complete the program. Sessions not used are forfeited.
• Corporate engagements: All fees are non-refundable as stated in the applicable Corporate Engagement Agreement. Cancellation does not entitle Client to any refund of amounts paid. Future installments are cancelled upon written notice of termination per the terms of the corporate agreement.
• Speaking engagements: All fees are non-refundable. See Section 6 for rescheduling provisions under force majeure.
• Digital products and downloads: All sales are final. No refunds after access is granted.
• Books and physical products: Returns accepted within 14 days of receipt if unused and in original condition. Buyer is responsible for return shipping. Refund processed to original payment method upon receipt of returned item.

Lab credits or program credits may be offered at Dr. Clark's sole discretion in exceptional circumstances. These are not entitlements and are issued in writing only.

Late Payments & Collections

Time is of the essence for all payment obligations. The following consequences apply to late or missed payments:

• Late fee: A $150 late fee applies to any payment not received within 5 calendar days of its due date.
• Interest: Interest accrues at 1.5% per month on all overdue balances beginning on the 6th day past due.
• Service suspension: Services are suspended immediately after 5 calendar days past due without further notice required.
• Program pause: Individual program access is paused immediately upon a failed or missed payment. Sessions during a paused period are not recoverable.
• Collections: In the event of collection, Client shall be responsible for all collection costs including reasonable attorneys' fees, court costs, and any travel costs incurred by Consultant in pursuit of the debt, consistent with Georgia law (O.C.G.A. § 13-6-11).
• Returned payments: A returned payment fee applies consistent with Georgia law (O.C.G.A. § 13-6-15). Returned payments do not constitute timely payment and late fees apply from the original due date.

Recordings & Unauthorized Use

Recording of any Rmoniz® session, workshop, keynote, coaching call, or live programming — whether by audio, video, screenshot, or any other means — is strictly prohibited without the express prior written consent of Dr. Samantha March Clark.

Any unauthorized recording constitutes a material breach of these Terms and the applicable engagement agreement. Heritage & Harmony LLC reserves all rights to pursue legal remedies for unauthorized recordings including but not limited to injunctive relief and liquidated damages.

Synthetic reproduction of Dr. Clark's voice, likeness, image, or personal style — including through AI-generated content, deepfakes, or any technology-based replication — is strictly prohibited and constitutes a material breach triggering liquidated damages as specified in your executed engagement agreement.

AI Restriction

Violation of this AI Restriction constitutes a material breach of your engagement agreement and these Terms, and triggers liquidated damages as specified in the applicable executed agreement. This restriction applies during and after the term of your engagement with Rmoniz®.

This restriction applies to all materials received through any Rmoniz® engagement including individual coaching, corporate programs, speaking engagements, and all digital products.

Intellectual Property

All content associated with Rmoniz® — including but not limited to the Rmoniz® name and logo, the Rmoniz® Score, the RMONIZ framework, the 6 Cs of Harmony, the Harmony Protocol, the Leadership Vitality program, the Resilient Leader Program, The Retention Intervention™, The Leadership Vitality Assessment™, The Leadership Restoration Program™, The Leadership Sustainability Program™, all written content, graphics, assessments, videos, worksheets, workbooks, the Rmoniz® Micro Journal, training models, scripts, outlines, proprietary methods, recordings, voice, image, likeness, name, personal style, trademarks, know-how, and Harmonize Your Life — are the exclusive intellectual property of Dr. Samantha March Clark and Heritage & Harmony LLC, whether created before, during, or after any engagement.

Rmoniz® is a registered trademark. Unauthorized use of the Rmoniz® name, logo, or any trademarked materials is strictly prohibited and may result in legal action under federal intellectual property statutes and Georgia's Uniform Deceptive Trade Practices Act (O.C.G.A. § 10-1-370 et seq.).

Licensing Available — Separately and for an Additional Fee: If you wish to license any Rmoniz® materials, frameworks, tools, or methodologies for internal organizational use — including deployment on internal servers, document management systems, learning platforms, intranets, or any shared organizational environment — a separate written Licensing Agreement is required and is subject to an additional licensing fee. No such use is permitted without a fully executed Licensing Agreement signed by both parties.

To inquire about licensing, contact hello@rmoniz.com. Licensing terms, scope, duration, and fees are determined on a case-by-case basis and are not included in, implied by, or transferable from any program purchase or corporate engagement fee.

You may not excerpt, sell, reproduce, distribute, modify, create derivative works of, publicly display, or integrate any Rmoniz® materials into any system or platform without express written permission and an executed Licensing Agreement.

User Conduct & Prohibited Activities

You agree to use rmoniz.com and all Rmoniz® services in a lawful, respectful, and appropriate manner. You agree not to:

• Use the website or services for any unlawful purpose or in violation of any federal, Georgia state, or Gwinnett County local law or regulation
• Reproduce, copy, sell, resell, or exploit any portion of our services or content without express written authorization
• Harass, threaten, defame, or engage in discriminatory conduct toward Dr. Clark, Rmoniz® staff, or other program participants
• Submit false, misleading, or fraudulent information in any form, assessment, or registration
• Attempt to gain unauthorized access to any part of our website, systems, or other users' accounts
• Record any session, workshop, or live programming without express prior written consent
• Input, upload, or process any Rmoniz® materials into any AI system or language model (see Section 11)
• Share your program access credentials, booking link, or login information with any third party
• Use testimonials, outcome data, or program materials in any commercial or public context without written authorization

Violation of these conduct standards may result in immediate termination of your access to Rmoniz® services without refund and, where applicable, legal action including injunctive relief and liquidated damages.

Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.

Personal information collected through the Rmoniz® Score and related assessments is used solely to provide your personalized results and improve our services. Aggregate, de-identified data may be used for research, publication, or program development purposes consistent with applicable law. Client data is not sold to third parties.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY GEORGIA LAW AND APPLICABLE FEDERAL LAW, RMONIZ® SERVICES, CONTENT, AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Heritage & Harmony LLC makes no warranty that services will be uninterrupted or error-free, that assessment results will meet your specific objectives, or that any specific outcomes in health, energy, leadership performance, or organizational retention will be achieved. Testimonials and outcome data represent individual experiences and are not guarantees of results.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HERITAGE & HARMONY LLC, DR. SAMANTHA MARCH CLARK, AND THEIR RESPECTIVE OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR RELIANCE ON OUR SERVICES.

Our total aggregate liability to you shall not exceed the greater of (a) the total amount you paid to Rmoniz® in the twelve months preceding the claim, or (b) one hundred dollars ($100.00 USD), except where a separately executed engagement agreement specifies a different limitation.

Indemnification

You agree to indemnify, defend, and hold harmless Heritage & Harmony LLC, Dr. Samantha March Clark, and their respective officers, employees, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to our website or services
• Your violation of these Terms or any executed engagement agreement
• Your violation of the AI Restriction in Section 11
• Your unauthorized recording or reproduction of any Rmoniz® content
• Your violation of any applicable law, regulation, or third-party right
• Any health or business decisions you make based on information received through our services
• Your misrepresentation of any information provided to us

Governing Law & Jurisdiction

These Terms and any dispute arising out of or related to your use of Rmoniz® services shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Gwinnett County, Georgia, and you hereby consent to the personal jurisdiction and venue of such courts.

Dispute Resolution & Arbitration

Informal Resolution: Before filing any formal claim, you agree to provide written notice to hello@rmoniz.com describing the dispute and relief sought. We will respond within 30 days. If unresolved within 60 days of your notice, either party may pursue formal resolution.

Binding Arbitration: Any controversy or claim arising out of or relating to these Terms or our services shall be settled by binding arbitration administered in Gwinnett County, Georgia. Each party bears its own attorneys' fees and costs unless otherwise required by applicable statute or a separately executed agreement.

Injunctive Relief Carve-Out: Notwithstanding the arbitration requirement, Consultant reserves the right to seek immediate injunctive or other equitable relief in any court of competent jurisdiction to protect Rmoniz® intellectual property, confidential information, or brand integrity without waiving the right to arbitrate all other claims. This right is expressly preserved.

Class Action Waiver: You waive any right to participate in a class action lawsuit or class-wide arbitration. All proceedings shall be conducted on an individual basis only.

Small Claims: Either party may bring qualifying claims in Gwinnett County Magistrate Court or State Court for small claims within applicable jurisdictional limits.

Georgia-Specific Legal Provisions

• Business Registration: Heritage & Harmony LLC is a Georgia limited liability company registered with the Georgia Secretary of State, with its principal place of business in Gwinnett County, Georgia.
• Health Coaching Regulation: Health coaching services are not currently licensed or regulated by the State of Georgia as a distinct profession. Our services are provided in compliance with applicable Georgia laws governing business operations, consumer protection, and professional conduct.
• Consumer Protection: These Terms are subject to Georgia's Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) and the Uniform Deceptive Trade Practices Act (O.C.G.A. § 10-1-370 et seq.). Nothing in these Terms waives any rights you may have under these statutes.
• Electronic Signatures: Electronic acceptance of these Terms constitutes a valid and binding signature under Georgia's Electronic Records and Signatures Act (O.C.G.A. § 10-12-1 et seq.) and the federal E-SIGN Act. Execution of program agreements via electronic signature platform is fully binding.
• Attorneys' Fees: In any dispute, attorneys' fees are recoverable only where provided by applicable Georgia statute (O.C.G.A. § 13-6-11) or separate written agreement, including in the event of collection as specified in Section 9.
• Gwinnett County Compliance: Heritage & Harmony LLC maintains required Gwinnett County business licenses and operates in compliance with Gwinnett County local ordinances applicable to our business activities.
• Representations & Warranties: Each party represents that it has the authority to enter into and perform obligations under these Terms, and that doing so does not violate any other agreement or applicable law.

Termination

We reserve the right to suspend or terminate your access to Rmoniz® services at any time for conduct that violates these Terms, applicable law, or is harmful to other users or the Company. Termination does not entitle you to any refund of amounts paid.

Provisions that by their nature survive termination — including intellectual property protections, the AI Restriction, recordings prohibition, disclaimer of warranties, limitation of liability, indemnification, and dispute resolution — shall survive any termination of these Terms or any engagement agreement.

Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be reflected in an updated "Last Updated" date. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms. Changes do not apply retroactively to disputes or obligations that arose before the effective date of the update. Executed engagement agreements are not modified by changes to these general Terms.

Contact Information

For questions about these Terms, your rights, or your engagement with Rmoniz®, please contact us. We are committed to responding to all inquiries within 5 business days.